How can I contact you?
Feel free to e-mail us at firstname.lastname@example.org.
How long will it take to get my order?
We use USPS as our shipping carrier. An order placed Monday-Friday takes 1-2 business days to process (excluding holiday season), and receive 3-4 day shipping.
Please note: shipping carriers are experiencing delays nationwide. Although we typically promise delivery within 3-4 business days, we've been advised that packages may be in transit for up to 4 additional business days. Please allow a few days for the tracking to show updates, and thank you for your patience.
How should I care for my jewelry?
While the plating on all our jewelry is of the highest quality and standard, we suggest treating all your pieces with care. Here are some tips.
- Avoid contact with perfumes, lotions, hair sprays, or other chemicals.
- Remove jewelry before bathing, swimming, exercising or sleeping.
- Avoid liquid jewelry cleaners and abrasives.
- Clean with a mild detergent applied to a damp cloth.
- Store in a clean dry place in either a jewelry box or soft cloth bag.
My tracking shows as delivered, but I did not receive it.
We are not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you not receive your order, but the tracking shows that it has been delivered, please check with your mailman, neighbors or building manager/mail room. If you are still unable to locate the package, please reach out to your local post office to file a claim. Based on the outcome of the claim and availability of products, we may or may not be able to replace your order.
Do you use real diamonds?
Because we believe everyone deserves to be dripped in the best, we have spent more than a year finding ways to deliver the BEST quality for our clients. All of our pieces are set with AAAAA CZ stones that are polished twice and over shine with just the slightest touch of light. Eventually we want to expand to real diamonds, but at this time we rather offer a tennis chain at $99 as opposed to $15,000 using real diamonds.
What type of metals do you use?
We found that using the highest quality of stainless steel is the best. And that when you plate it with materials or substances like 18K gold it last the longest. 18k gold is incredibly soft and having a foundation like stainless steel gives your jewelry the durability you want and need. That way you can wear your pieces out anywhere and move freely and not have the fear of bending or breaking your chain or bracelet.
We have worked feverishly for more than a year to find the BEST jewelers in the world. Yes, the entire world. As a small business, you’re not only supporting a budding business based in the United States, but you get to enjoy the perks of working with us one on one. We know every client, and personally oversee each and every single order. Just like your favorite celebrities who have relationships with their jewelers, SANTOxSANTO wants to be your go to for all jewelry.
Do you make custom pieces?
Yes, we are working on creating some custom pieces. We want to be your personal jeweler and want to provide you with all your custom jewelry needs. We will eventually launch our custom section on our website, but for now if you would like to create a custom piece please e-mail us at email@example.com.
I can't find what I'm looking for.
If there is an item on another competitors website or a style you want, simply reach out to us and we will talk to our jewelers to see if we can make a special order for you. Just e-mail us here: firstname.lastname@example.org